Customer FAQs

Speed Fibre Group — the parent company of Enet and Magnet+ — has completed the acquisition of BT Communications Ireland Limited (BT Ireland). This includes BT Ireland’s Irish-owned network assets and its customer base.

As part of this change:

• Wholesale customers are now served by Enet.

• Enterprise customers are now supported by Magnet+.

We are delighted to welcome former BT Ireland customers to Enet. Our priority is to ensure continuity of service, introduce you to our team, and build a strong, long-term partnership.

This integration is about scale, reach and capability. By bringing BT Ireland together with Enet and Magnet+, Speed Fibre Group is strengthening its position as Ireland’s leading independent telecoms infrastructure provider.

Enet’s national fibre network combined with BT’s footprint in Dublin brings our total network to nearly 10,000 km of fibre.
The combined business now connects more than 6,000 buildings across Ireland, including over 2,500 in Dublin.
Enet now stands as Ireland’s second largest wholesale telecoms operator.

This positions us to offer more choice, better value and faster service delivery for customers nationwide.

Yes, by combining networks, customers benefit from:

• Greater national reach and capacity

• Improved cost efficiency

• Aligned product set

• Automation and speed.

The acquisition completes on 31st August 2025. Following this, there will be a period of integration to align processes and optimise services. Customers will be kept informed of any changes in good time.

The BT brand will be phased out. All your communications, systems and materials will move to the Enet brand. This marks an important milestone in creating a stronger national alternative for wholesale customers in Ireland.

We’re excited about this next chapter. Our priority is continuity and delivering more value to you as a customer. We look forward to working with you, understanding your needs and building our future together.

Your existing services will transfer to Enet exactly as they are today. No changes will be made, and your support arrangements will remain the same. If any changes are required in the future, we will communicate them clearly and directly with you.

Yes, your existing terms and conditions will remain unchanged.

Your existing contract with BT Ireland (BT Communications Ireland Limited) continues to apply. This company will shortly undergo a name change to Enet Communications Ltd, however, its company number and VAT number will not change. You will not be asked to sign a new agreement.

Where your contract references BT Ireland’s Standard General Terms, we will update the entity name to Enet Communications Limited and refresh contact details. All other terms remain unchanged.

Yes. All customer data will continue to be handled in compliance with Irish Data Privacy laws, including the General Data Protection Regulation (GDPR). If you have any specific concerns about data handling or privacy, please contact our Data Protection Officer at dataprivacy@enet.ie.

Your existing Service Level Agreements remain unchanged. Escalation processes and response times will continue as normal.

All official communications from Enet will come from email addresses ending in @enet.ie. If you’re ever unsure about the authenticity of a message, do not click on any links or open attachments. Instead, contact us directly at hello@enet.ie to verify.

Yes, while we are taking every precaution to ensure a secure and seamless transition, acquisitions can sometimes be exploited by cybercriminals attempting to impersonate legitimate communications.

To help protect yourself please keep the following in mind:

• Only trust communications from official Enet or Magnet Plus email addresses.

• We would never contact you by SMS text message about bank account changes.

• Do not click on links or open attachments in unexpected emails claiming to be from Enet or Magnet Plus.

• Do not share sensitive information via email (e.g. passwords, bank account details).

• Do not act on any request to change bank account details without first verifying it with our billing team at billsupport@enet.ie.

If you suspect a phishing attempt or receive a suspicious message, please report it to us immediately at hello@enet.ie.

There will be no changes to your existing Enet services. Over time, we may introduce new products and capabilities that enhance your options.

• For September 2025, you will continue to receive bills as you do today. If you have both BT and Enet services, you will receive two separate invoices.

• From October 2025, invoices for former BT services will transition to Enet branding and updated product names.

Please note: bank account and IBAN details remain unchanged. Always use the existing payment details, and if you receive any unexpected request to change payment information, please do not act on it. Instead, contact our billing team immediately at billsupport@enet.ie.

For now, please continue to use the same contacts and support channels you always have. Should any contact details change, we will let you know directly.

You will continue to have access to the BT Pricing Portal (NOG) to manage existing quotes and orders. From 1st September, automated quoting for Internet Connect and Ethernet Connect will move to the Enet Pricing Portal (ESQT).

You can still request quotes manually through your Account Manager, or self-serve via ESQT. A link to ESQT will be available within the NOG portal.

Yes, please just contact your Account manager who will be able to propose solutions for Diversity. We now of course have both Networks under one umbrella which presents many opportunities for solutions. 

Please continue working with your existing contact. They will guide you through the next steps as part of the integrated business. 

Your current account channels remain in place. Please continue to use your existing Account Manager.

Please contact our team at hello@enet.ie and we will be happy to assist.